#1gEddeh
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Posted 08 November 2010 - 02:55 PM
Hiya everyone, I decided to make a guide on how to submit a ticket and what information to put in.
It seems that alot of people still have questions about how they should submit a ticket on the WarpPortal site.
Step 1: How to begin
Go to the WarpPortal Support site by clicking on this link and make a new account.
Alot of people do not know this, but for the Support site of Warpportal, you have to make a new account.
(The account that you use on the main warpportal site is not linked to the Support site.)
Step 2: Starting a ticket.
After you logged in, click on the 'Submit a Ticket' link on the home page of the WarpPortal Support site.
Now you have to choose the right Department. Since we are on the R.O.S.E. Online section of the forum, we select ROSE Support.
Step 3: Making your ticket.
Let's begin filling in our ticket.
As you probably know, the fields marked with the red stars are important, these have to be filled in.
Display name:
Here, you enter your real name.
Email Address:
Here you enter the e-mail used for your WarpPortal Support-site account
Account ID:
Here you enter the name of the account in question.
Character Name (Optional):
Here you enter the name of the Character in question.
ROSE World (Optional):
Choose between Leonis and Draconis.
WarpPortal Email:
Here you enter the e-mail used on the WarpPortal main site and forum.
Subject:
Here you enter the subject of the ticket that you are creating.
Message Body:
Here you enter details about your problem or inquiry. Make sure you use correct spelling and only enter things that are important
(If you want to know how to build up a Name Change ticket, click here
Attachments (Optional):
Here you can pick up to 5 files that you want to show the GameMasters to give them a better view of the situation.
Last but not least you click on 'Submit Ticket'
The ticket will be red and processed by any of the GameMasters that work at Gravity. The time it takes for a ticket to be answered depends on the workload and the case.
Edited by gEddeh, 16 November 2010 - 11:03 AM.
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#2Pink
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Posted 08 November 2010 - 04:24 PM
Thank you for making this process even easier for the more unintelligent players.
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#3Viceking
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Posted 08 November 2010 - 06:07 PM
loll
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#4HolyEagle
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Posted 08 November 2010 - 09:23 PM
Thank you for making this process even easier for the more unintelligent players.
And I am gonna sticky it since those less intelligent players won't be able to search for it. 
Edited by HolyEagle, 08 November 2010 - 09:23 PM.
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#5gEddeh
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Posted 09 November 2010 - 12:10 AM
Thank you for making this process even easier for the more unintelligent players.
You're welcome ghehe
And I am gonna sticky it since those less intelligent players won't be able to search for it.
I lol'd 
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#6MarkVincent
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I made it Off Topic
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Posted 22 November 2010 - 09:05 AM
ticket?? to change name????
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#7gEddeh
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Posted 22 November 2010 - 01:24 PM
Click
On
The
Link
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#8DayNine
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Posted 26 November 2010 - 01:14 AM
Click
On
The
Link
Whoa not so fast there you lost me!
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#9gEddeh
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Posted 28 November 2010 - 03:34 PM
Whoa not so fast there you lost me!
Haha but seriously, I make a guide for the people who do not understand how to submit a ticket and someone still manages not to understand it 
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#10DayNine
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Posted 01 December 2010 - 09:27 AM
Haha but seriously, I make a guide for the people who do not understand how to submit a ticket and someone still manages not to understand it
Don't know where to submit a ticket? Reinstall!
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#11Boban
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Posted 13 December 2010 - 05:26 AM
So why is my account blocked? i've sent off 3 tickets and because the systems automated it just sends me the same e-mail back every time, all i want to do is get my account unblocked or at least find out why it is blocked in the first place..
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#12gEddeh
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Posted 13 December 2010 - 08:04 AM
Calm dude. The e-mail you get send back every time is a confirmation that your ticket has been recieved and that de Gamemasters of Gravity will look into it as soon as possible.
All you have to do now is sit and wait. It make take a few days like I said because the Gamemasters are very busy right now.
Expect to wait for 6-7 days.
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#13JayCeee
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I made it Off Topic
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Posted 27 December 2010 - 01:24 AM
So i bought some points today from a credit card and later on i get an emial saying how there were some problems and told me to submit a ticket. It tells me to put the billing transaction number but i have no clue what it is. help?
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#14Sakana
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Posted 27 December 2010 - 01:29 AM
So i bought some points today from a credit card and later on i get an emial saying how there were some problems and told me to submit a ticket. It tells me to put the billing transaction number but i have no clue what it is. help?
If you are unable to find a transaction number, then don't worry about filling it out. just fill out as much as you can and the billing team will be able to assist you further.
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#15yamz
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Posted 27 December 2010 - 02:03 AM
Argh, i submit a ticket just few weeks ago but still no response
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