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This seller has been on Cars.com since May 2015.
Kia AutoSport of Pensacola is Northwest Florida's premier Kia dealership. We specialize in getting the deal done right the first time! We believe in high customer service and a process that is focused on you our customer! We need you more than you need us. Stop by our website today and see how we can help you. We have new Kia's used vehicles and special financing to help all those in need of a new or pre-owned vehicles. Ask for the internet department and they will get you a special internet customer discount! Also our internet department is equipped to handle the deal from start to finish over the phone or through email communication.
We are excited and ready to help you today! We wanna see ya in a KIA!
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Service center
Phone number (877) 427-6847
Service hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Meet our employees
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Reviews
3.8
(786 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of KIA AutoSport of Pensacola
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1.0
I WENT TO KIA FOR TWO RECALLS AND WAS TOLD BEFORE I GOT
June 3, 2024
By mryuppie on DealerRater
I WENT TO KIA FOR TWO RECALLS AND WAS TOLD BEFORE I GOT THERE TO MAKE AN APPOINTMENT BUT AFTER THEY LOOKED AT MY CAR THEY SAID THEY DIDN'T HAVE THE PARTS AMBER WAS NICE BUT I GOT NO SERVICE
1.0
I WENT TO KIA FOR TWO RECALLS AND WAS TOLD BEFORE I GOT
June 3, 2024
By mryuppie on DealerRater
I WENT TO KIA FOR TWO RECALLS AND WAS TOLD BEFORE I GOT THERE TO MAKE AN APPOINTMENT BUT AFTER THEY LOOKED AT MY CAR THEY SAID THEY DIDN'T HAVE THE PARTS AMBER WAS NICE BUT I GOT NO SERVICE
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Mryuppie, we appreciate Amber's efforts and would like to resolve this issue promptly for you. Please reach out when convenient so we can assist further. Thank you, - Hayes Richerson - Service Manager - 850-457-7772.
5.0
Close to home.
May 25, 2024
By Beerspack2 on DealerRater
Close to home. Good service, friendly people and service. Pleasant atmosphere with knowledgeable personal. Quick to help
5.0
Close to home.
May 25, 2024
By Beerspack2 on DealerRater
Close to home. Good service, friendly people and service. Pleasant atmosphere with knowledgeable personal. Quick to help
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response
We're glad to hear you enjoyed our friendly service and pleasant atmosphere at Kia AutoSport Pensacola. Thank you for choosing us! We'll see you next time. Safe travels!
1.0
Car originally purchased out of state.
May 8, 2024
By Leigh on DealerRater
Car originally purchased out of state. Took it to Kia for warranty work. Car returned with damage caused by the shop’s incompetence. No one will return calls. When calling, I get transferred to voicemails that do not identify the message recipient so the dealership claims they never received the call or blame the company responsible for their phone system. Returned car for repair only to receive car back with additional damages the dealership is now unwilling to repair in total because of the “extra work” done to make up for the original damage caused by their shop. Absolute horrible customer service!
1.0
Car originally purchased out of state.
May 8, 2024
By Leigh on DealerRater
Car originally purchased out of state. Took it to Kia for warranty work. Car returned with damage caused by the shop’s incompetence. No one will return calls. When calling, I get transferred to voicemails that do not identify the message recipient so the dealership claims they never received the call or blame the company responsible for their phone system. Returned car for repair only to receive car back with additional damages the dealership is now unwilling to repair in total because of the “extra work” done to make up for the original damage caused by their shop. Absolute horrible customer service!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Worked with:
- Jessica Lee
0 people out of 0 found this review helpful.
Dealer response
I'm really sorry to read about your experience. This is not the level of service we aim for and I apologize if our team has given you anything less than a satisfactory resolution. We'd like to understand more about what happened here, so please reach out directly when you have a moment. Thank you, Hayes Richerson - Service Manager - 850-457-7772
Consumer response
Hello Hayes. I have spoken to you regarding this matter. You referred me back to Monty. When I came in to speak to you, I was told you were “too deep in paperwork” to come out of your office to speak with me. I’m curious as to what level of service you are aiming for. At this point, it could not get much worse. I will attempt to call you yet again.
5.0
I recently took my 2023 Kia Soul in for regular
March 23, 2024
By Vanessa Sligar from Cantonment Fl
I recently took my 2023 Kia Soul in for regular maintenance. We were greeted immediately. Tessa showed us where we could wait. She kept me updated on the car’s progress. Tessa is friendly, professional, knowledgeable. It was a pleasure to work with her
5.0
I recently took my 2023 Kia Soul in for regular
March 23, 2024
By Vanessa Sligar from Cantonment Fl
I recently took my 2023 Kia Soul in for regular maintenance. We were greeted immediately. Tessa showed us where we could wait. She kept me updated on the car’s progress. Tessa is friendly, professional, knowledgeable. It was a pleasure to work with her
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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Dealer response
Vanessa, it's great to know that Tessa and our team at Kia AutoSport Pensacola provided you with such a positive experience! We appreciate your feedback and look forward to assisting you again in the future.
5.0
Amber and the service team were amazingly kind,
March 9, 2024
By Troy from JACKSONVILLE, FL
Amber and the service team were amazingly kind, understanding, fast, and thorough. After driving over 5 hours to Pensacola for the weekend, my engine light came on. I was lucky that I was near Kia Autosport and they were able to rush out service and replace the knock sensor. Even better, the service was under warranty so I didn't spend a thing. Big thanks for helping us out while we were miles from home.
5.0
Amber and the service team were amazingly kind,
March 9, 2024
By Troy from JACKSONVILLE, FL
Amber and the service team were amazingly kind, understanding, fast, and thorough. After driving over 5 hours to Pensacola for the weekend, my engine light came on. I was lucky that I was near Kia Autosport and they were able to rush out service and replace the knock sensor. Even better, the service was under warranty so I didn't spend a thing. Big thanks for helping us out while we were miles from home.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Worked with:
- Amber Dismang
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Dealer response
Troy, we're glad to know Amber and our service team at Kia AutoSport Pensacola were able to assist you promptly with your vehicle needs. Thank you for choosing us! We'll see you next time. Safe travels!
1.0
Terrible to deal with!
March 9, 2024
By robertp.rpof on DealerRater
Terrible to deal with!!! Sold car from underneath me. I was driving 4 hours to go there. Then the manager says they are busy and someone else came back and bought the car. I even put in a credit app and offered to give a deposit. Go to a different dealer if you want good customer service!!!
1.0
Terrible to deal with!
March 9, 2024
By robertp.rpof on DealerRater
Terrible to deal with!!! Sold car from underneath me. I was driving 4 hours to go there. Then the manager says they are busy and someone else came back and bought the car. I even put in a credit app and offered to give a deposit. Go to a different dealer if you want good customer service!!!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response
We're sorry to hear about your experience. This is not the level of service we aim for and we regret if you felt let down. We certainly don't want any customer feeling this way, so please reach out directly so that we can discuss what happened in more detail and work towards a resolution together. Thank you, Jessica Lee - General Manager - 850-457-7772
5.0
I've had interactions with both sales and service here
March 5, 2024
By Anonymous on DealerRater
I've had interactions with both sales and service here and I find them to be straightforward and honest. Sales and service were both clear on what was expected, what I was getting, and what is considered usual service and terms of agreement.The amenities are not huge for waiting at this location, but that might be the only downside.
5.0
I've had interactions with both sales and service here
March 5, 2024
By Anonymous on DealerRater
I've had interactions with both sales and service here and I find them to be straightforward and honest. Sales and service were both clear on what was expected, what I was getting, and what is considered usual service and terms of agreement.The amenities are not huge for waiting at this location, but that might be the only downside.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Thank you for trusting the Kia AutoSport Pensacola team with your automotive needs! We appreciate your feedback about our amenities and will certainly keep it in mind for future improvements. See you next time!
5.0
Love doing business with these folks.
February 28, 2024
By fltailhooker on DealerRater
Love doing business with these folks. Easy and enjoyable experience. Been doing business here for several years.
5.0
Love doing business with these folks.
February 28, 2024
By fltailhooker on DealerRater
Love doing business with these folks. Easy and enjoyable experience. Been doing business here for several years.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worked with:
- Drake Bristow
- Neil Patel
- Morgan Putman
0 people out of 0 found this review helpful.
Dealer response
We're delighted to know you've had a consistently enjoyable experience with us at Kia AutoSport Pensacola over the years. We appreciate your loyalty and look forward to continuing our business relationship!
1.0
Horrible business acumen.
February 16, 2024
By Pat M on DealerRater
Horrible business acumen. They are a little too comfortable with "harmless white lies". They are advertising a used car online that is exactly what I am looking for - if the description was correct. I spoke with one of their personnel and requested photos of the vehicle - there were none in the ad. After not hearing anything for a day, I contacted the dealership again, and once again requested photos. It seemed shady to me that someone couldn't walk to the car and take a pictures. Here I was, money in hand, ready to buy a car, and they couldn't send pictures?? This isn't 1991, they have a camera in their pocket. I finally received a reply saying the car sold. Okay. I get it it happens. I have continued to search for the car I want, and last night during a search, I saw where the car is STILL for sale. More lies. Do yourself a favor. Go somewhere else to buy.
1.0
Horrible business acumen.
February 16, 2024
By Pat M on DealerRater
Horrible business acumen. They are a little too comfortable with "harmless white lies". They are advertising a used car online that is exactly what I am looking for - if the description was correct. I spoke with one of their personnel and requested photos of the vehicle - there were none in the ad. After not hearing anything for a day, I contacted the dealership again, and once again requested photos. It seemed shady to me that someone couldn't walk to the car and take a pictures. Here I was, money in hand, ready to buy a car, and they couldn't send pictures?? This isn't 1991, they have a camera in their pocket. I finally received a reply saying the car sold. Okay. I get it it happens. I have continued to search for the car I want, and last night during a search, I saw where the car is STILL for sale. More lies. Do yourself a favor. Go somewhere else to buy.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Worked with:
- Jessica Lee
0 people out of 0 found this review helpful.
Dealer response
Pat, I'm sorry to hear about your experience. It's important for us to provide accurate information and timely responses, so it's disappointing to hear that we've left you with the wrong impression. Your feedback is appreciated and will be addressed with our team so we can take steps to improve in these areas moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Jessica Lee - General Manager - 850-457-7772
1.0
My Kia Sportage has been to the service center Four times
February 10, 2024
By Lizabeth Lindenau from Pace FL
My Kia Sportage has been to the service center Four times for the same problem. Over $1700 paid out. They can’t seem to return phone calls and the problem is still there they just put a band-aid on it. Not a good rating. I love my Kia just don’t trust the service center
1.0
My Kia Sportage has been to the service center Four times
February 10, 2024
By Lizabeth Lindenau from Pace FL
My Kia Sportage has been to the service center Four times for the same problem. Over $1700 paid out. They can’t seem to return phone calls and the problem is still there they just put a band-aid on it. Not a good rating. I love my Kia just don’t trust the service center
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Worked with:
- Bob Humphries
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Dealer response
Lizabeth, I'm sorry to learn about your ongoing issue with your Kia Sportage and the lack of communication from our team. This is not the level of service we aim for. We'd like to look into this matter further and see how we can assist you in resolving it once and for all. Please reach out at a time that's convenient for you so we can discuss this more thoroughly. Thank you, Hayes Richerson - Service Manager - 850-457-7772
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