Why is my Comcast Xfinity service not working?
No problems detected
If you are having issues, please submit a report below.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,075 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
-
TV (13%)
-
Wi-fi (12%)
-
Total Blackout (7%)
-
E-mail (6%)
-
Phone (3%)
Advertisem*nt
Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Santa Clara, Dallas, Orlando, Charlotte, Clementon, Houston, Sykesville, Somerville, West Valley City, Watkinsville, Waterford, Kansas City, Atlanta, Seattle and West Hartford.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Denver | Wi-fi | |
| Jacksonville | Wi-fi | |
| Santa Clara | ||
| Dallas | Internet | |
| Orlando | Internet | |
| Charlotte | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Dave (@DWhite3709) reported
@Xfinity WORST CUSTOMER SERVICE EVER!! Has to be a special kind of company to basically steal from long time existing customer. Time to cancel. #cutthecord #ripoff #Unbelievable
- David B. Kopel (@kopel_david) reported
High on drugs **** Comcast
- heater (@heatrocksfl) reported
@comcastbusiness Comcast...I love you but ..you have to fix your customer service problem.That robot that screens incoming calls hung up on me multiple times yesterday.It took me over 1/2 hour to get pass that robot to a real person!
- Im Good Luv, Enjoy (@AndUAreee_) reported
Ok no seriously, **** @xfinity @xfinitysupport !!!!!
- Anthony Chinni (Totoro) (@AnthonyChinni3) reported
COMCAST-NEW JERSEY has continued the MSG network EXPULSION from SPORTS package without REFUND to customers? Where is our GOVERNMENT protection for CONSUMERS? Time to stream and CUT THE CORD !!
- Chewy Yorkie (@ChewyYorkie) reported
@XfinitySupport Thanks for nothing. I already contacted @xfinitymobile which is why I am complaining about the terrible customer service you are providing. @Xfinity
- Harley Gregory (@HarleyDGregory) reported
@hexbrand Worst customer service outside of @comcast. Placed an order on November 3, and after many contacts with customer service, today (12/2/21) I find out that the item I ordered won't be shipped until 12/15 which will delay it beyond Xmas to the destination. Fix this.
- Lemke's Double-Play Partner š (@FlipsToLemke) reported
@JohnKincade Comcastās management of regional sports networks and hockey teams is on par with its customer service
- Laura Macdonald (@Etmacd72) reported
@VVission123 I probably shouldnāt mention this out loud but I hopped the fence at Great Woods stadium (now xfinity center) to see them when I was 15 or so. Stupid thing to do and they have since improved their security but oh my it was a great show!!
- KJ š» (@xoxo__Karinaa) reported
T-Mobile service is so ******* ******. Paying off this phone & going to Xfinity Mobile. IM DONE.
- Benjamin Lopez (@Bengotti732) reported
@VerizonSupport @kimnbarry0630 Please please please you guys need to hurry up already an come to my location fios is the best internet I ever had until moved 3 years ago not Iām stuck with this BS xfinity crap
- wheels0218 (@wheels0218) reported
@JohnKincade Comcast subscribers in Colorado have been blacked out from the Denver Nuggets & Colorado Avalanche for 3 years. Seriously 3 years , no games broadcast. The world sucks right now.
- Grey Hollis (@TheGreysunHoll) reported
Hey @Xfinity ā¦ my father is dead. It took 3 hours to get your useless team to ācancelā his accountā¦ too bad they didnāt. This is abuse @Xfinity Please help me!
- Anthony Sangiuliano (@1tiger1) reported
@nuggets Sorry, I'm a Comcast customer. What happened?
- R Caldwell šŗšø (@Ctopia089) reported
@RoArquette Best to pick the big 3 to 5 of Rethug sponsors, and hit those hard. AT&T, Charter Communications, Comcast, Hobby Lobby and Walmart all come to mind as the worst.
- Chewy Yorkie (@ChewyYorkie) reported
@XfinitySupport You are literally being just as unhelpful as the customer service representative I spoke with and the @xfinitymobile website. I am trying to change my plan so I donāt have to pay over $100 in overage fees again and yāall are making it IMPOSSIBLE to do it. @Xfinity
- Onionployment (@nguyeningsigma) reported
@Dahreeka @zaybecray Unfortunately, thatās the issue with with most ISPs. Xfinity runs a monoply in most places since they buy up smaller ISPs. On the bright side, your internet price is regulated.
- 7ranquil (@7ranqui1) reported
@NerdistExtreme Comcast took 3 months to come out only to find 90VAC on my coax line and when the tech ran a new cable and stripped it to put the new COAX end on sparks flew from the cable.For 3 months I was told everything was fine every when my constant network tests said otherwise
- XbenY4 (@XbenY4) reported
@jtbourne Justin, imagine watching those kind of plays for A DECADE. That's how long #BringItToBroad fans have been suffering. We want a tear down for a real rebuild (but Comcast won't go for that)
- ***** Lionel (@Letzion) reported
@Xfinity un North Miami your company is the worst but you have the monopoly at the area I canāt run my business because you donāt provide to me the service that I paid , I lost a $ a lot a day and you donāt take care a business only your business
- Dominique (@NiqueBubblez) reported
@Xfinity how tf is there a planned outage for almost the whole day with no prior notification! š¤¬š¤¬š¤¬ and yāall donāt want to answer the phone! Iām gonna need some accommodations for this inconvenience!
- Chewy Yorkie (@ChewyYorkie) reported
@XfinitySupport Iād appreciate if you would. Unfortunately this extremely inconvenient and unacceptable scenario has happened whenever Iāve had to contact @Xfinity regarding either my cable, internet, or @xfinitymobile service, so the feedback will probably just fall on deaf ears as usual.
- Christopher Mitchell (@communitynets) reported
@dudenamednate Guessing that Westfield is pretty busy with existing opportunities and didn't want to pay Russell to fix up their network. Russell probably would have been better off just trying to give it to Westfield, or even pay them a bit to take it than let Comcast get it.
- Jace (@JaceHalter) reported
@big_918 @BlackFlagMatter Almirola had 1 win and wasnāt even in the top 20 in points at that time.Chase Briscoe 23rd in pointsCole custer 26th in pointsHerbst was 11th in xfinity pointsPlease tell me how thatās not terrible considering the team they are on
- Dave Zimmerman should want to be a saint (@david_a_zimmerm) reported
I wouldnāt expect to āfollowā a service provider as a āleader.ā I can envision a āleading provider of religious servicesā but I wouldnāt be inclined to āfollowā the leader of that org any more than, say, the regional manager of Comcast who provides my internet service.
- Tina Turnerās Burner (@jbblawmd) reported
Today I am calling to cancel Comcast. I am very happy.
- Treewizarddd (@WIZARDINTHETREE) reported
@comcast You guys did unprompted work on my lines and now you wonāt even send a tech out until next week to fix what YOU broke. This is bar-none the worst service experience Iāve ever had with you, and I am beyond upset, you are costing me money and destroying my stats on Twitch.
- iMapleZ (@iMapleZ) reported
@SnakeBiteFPS Nah its a comcast issue in NJ, my ping has shot up from 10-15 to 100 on ethernet and nothing they will do. My fiancƩes parents have half of their download speed with high ping. Ever since their outage its been ******
- XbenY4 (@XbenY4) reported
@LaughlinSXM flyers have lost 7 straight not 3 Scotty. Flyers Twitty fans want to #freeGiroux, blow it all up, and finally start a REAL rebuild. Comcast clearly doesnāt want to do that since we never really have. @GordStellick @tylermadarasz47
- FB_PlayerX (@FB_PlayerX) reported
Internet outage. be on as soon as Comcast stops being stupid this morning
